All remanufactured parts come with an associated core charge or core deposit. The "core" is the part that is remanufactured and brought back to specifications. When you buy a remanufactured part, you are expected to send your current part to us as a "rebuildable core". When we receive your core, it will be inspected by our reman department to make sure the core is rebuildable. The core charge is refunded in full once it passes inspection. No partial credit is given on bad cores. Although our goal is to exchange your core for our remanufactured part, you can order a remanufactured part without having a core. We have an extensive core acquisition program which provides us with cores for remanufacturing so there is no waiting because we have product on the shelf and ready to go.
Cores must be complete, fully assembled and in rebuildable condition in order to receive core credit. A box of parts does not constitute a rebuildable core. A part requiring welding does not constitute a rebuildable core.
Upon receipt, the Company will inspect the core and refund the core charge less whatever non-wear parts are broken, missing, or damaged. Cores requiring welding may be fixed at the customer's option in order to make the core "rebuildable". Charges for repairing a core are deducted from the core refund.
If the customer refuses to repair a core to make it rebuildable, the core will be returned to the customer, freight collect and no core refund will be made.
Cores must be returned within 90 days. after 90 days, a 25% late charge will be deducted from the core refund.
Salvage (Used) cores associated with the sale of Salvage (Used) parts need only to be complete and assembled.
All cores must be returned in the original manufacturer's box.
Cores returned must be the same as the unit sold.
The customer is responsible for the return of the core. The cores should be packed carefully for return in order to protect the core from shipping damage. The Company is not responsible for shipping damage.
Rejected cores will be returned to the customer freight collect and no core refund wil be given.
Partial core credit will NOT be given for partial or damaged cores. See above for terms of core repairs.
Cores can be returned using your original invoice number as the return authorization number.
Write the return authorization number on the outside of your package and/or in the space provided on the PRP label, and include copies of both our return authorization form and your original invoice.
You can get the form on line by going to the following link: Return Authorization Form
We Buy Cores!
Call 800-338-5238 ext. 528