Please read and follow the order tracking procedures below to quickly find out when your parts will arrive.
Online Orders
All customers who place an online order will receive two emails. The first is sent when your order is placed. The second is sent when your order is shipped and contains your important order tracking information. In this email you will find your shipping method and a tracking number. A link to your carrier's website will also be included. Follow this link and enter your tracking number to find out when your package is scheduled to arrive. Note: USPS domestic shipments cannot be tracked.
Phone Orders
Customer has valid email address on file
Customers who place a phone order and have a valid email address on file with BPI will receive an email identical to the one sent for online orders. Please, follow the instructions above.
Customer does not have valid email address on file
If you did not receive an email with your tracking information, our sales staff can manually track your package for you. Please, call them at 800-231-6563 ext. 450. Retrieving tracking numbers manually can be time consuming, so please be patient. Our sales team will respond as quickly as possible. We encourage you to utilize our automated order tracking system for future orders by providing us with your email address.
Troubleshooting
I did not receive the shipping email with my tracking number
Step 1: Some email accounts do not allow messages from unknown senders. Please, verify that your email account is set up to receive a message from autoresp(at)britishparts(dot)com. Do not reply to this email. It is only used to send emails out. If you have any questions about your order,email us at British Parts Information.
Step 2: Call your BPI sales rep at 800-231-6563 ext. 450 and verify that we have your correct email address on file.
I received a shipping email but it does not contain my tracking number
Step 1: Make sure you're looking at the correct email. If your email is from info@britishparts.com, it will not include your tracking information. You will receive another email from autoresp(at)britishparts(dot)com that will include your tracking information. Do not reply to this email. It is only used to send emails out. If you have any questions about your order, email us at British Parts Information.
Step 2: If you are looking at the correct email, your shipping option may not include tracking information. USPS domestic orders will not include tracking numbers.
Our sales team can answer any other questions you may have about tracking your order. Please, call them from 8am to 6pm central time at 800-231-6563 ext. 450 or email us at British Parts Information.
